1. Introduction
Fixed Price Dental (“we”, “us”, “our”), operated by Fix’d Group Pty Ltd (ABN 98 641 429 987), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and handle the personal information of dental practices and their authorised representatives (“you”, “your”) when you use our dental booking marketplace platform at fixeddental.com.au and any associated applications, portals, or dashboards (the “Platform”).
We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). By using the Platform, you consent to the collection and use of your personal information as described in this Privacy Policy.
2. Information We Collect
We collect the following types of information from dental practices and their representatives:
Practice information: practice name, ABN, address, phone number, email address, website URL, practice logo, and details of services offered.
Practitioner information: names, professional qualifications, registration numbers, and biographical details of dental practitioners associated with the Practice.
Account holder information: the name, email address, phone number, and role of the individual who creates and manages the Practice’s account on the Platform.
Booking and operational data: appointment schedules, booking history, patient interaction records conducted through the Platform, and reminder delivery logs.
Financial information: billing details and payment records related to Platform fees, where applicable.
Technical information: IP addresses, browser type and version, device information, operating system, referring URLs, pages visited on the Platform, and the dates and times of visits. This information is collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect for the following purposes: to create, manage, and display the Practice’s listing on the Platform; to facilitate patient appointment bookings with the Practice; to send appointment reminders to patients on the Practice’s behalf via email and SMS; to communicate with the Practice about its account, bookings, and Platform updates; to process fees and manage billing; to improve, maintain, and optimise the Platform and our services; to comply with our legal obligations under Australian law; and to detect, prevent, and address fraud, security issues, or technical problems.
4. How We Share Your Information
We may share the Practice’s information with the following parties:
Patients: your practice name, address, contact details, practitioner information, available services, and appointment availability are displayed publicly on the Platform to enable patients to search for and book appointments with you.
Service providers: we use trusted third-party service providers who assist us in operating the Platform, including hosting providers, email and SMS delivery services, payment processors, and analytics providers. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
Legal requirements: we may disclose your information where required or permitted by law, regulation, legal process, or government request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell your personal information to third parties.
5. Patient Data Responsibilities
When a patient books an appointment with the Practice through the Platform, we share relevant patient booking details with the Practice. The Practice acknowledges that once patient information is received, the Practice becomes independently responsible for handling that information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other applicable health records legislation. The Practice must maintain its own privacy policy that complies with applicable laws and must make this policy available to patients.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect technical information about your use of the Platform. Cookies are small data files stored on your device that help us improve your experience, analyse Platform usage, and remember your preferences. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
7. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use industry-standard security measures including encryption, secure servers, and access controls.
Your data may be stored on servers located in Australia or overseas. Where we transfer your information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the APPs.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
8. How Long We Retain Your Data
We retain your information for as long as the Practice’s account is active or as needed to provide our services. We may also retain your information for a reasonable period after the Practice closes its account to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Your Rights
Under the Australian Privacy Act, you have the right to: access the personal information we hold about you and the Practice; request correction of any inaccurate, incomplete, or out-of-date information; request deletion of your personal information, subject to any legal obligations we may have to retain it; opt out of receiving marketing communications from us; and lodge a complaint if you believe we have breached the APPs.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.
10. Opting Out of Communications
You can opt out of marketing and non-essential communications at any time by following the unsubscribe link in any email we send you or by contacting us directly. Please note that we may still need to send you essential communications related to the Practice’s account, active bookings, and Platform operations.
11. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the updated Privacy Policy on the Platform with a revised effective date. We encourage you to review this page periodically. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.
13. How to Make a Complaint
If you believe we have breached the Australian Privacy Principles or wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Fix’d Group Pty Ltd (ABN 98 641 429 987)
Trading as Fixed Price Dental
Email: support@fixeddental.com.au
Last updated: 20 March 2026
